Why kTalk?

By Sunil Gaitonde

Teleconferencing has been a boon for global businesses. As someone who has worked in the high tech industry for over 20 years, I have been lucky to watch this technology grow from a privilege for a few rich multi-national companies to something that most people in the high tech industry use every day. Today, one will be hard pressed to find a technology company that does not have its head quarters in one country, its manufacturing in another and its software development in yet another country. Such companies are forced to communicate regularly, often on a daily basis, resulting in collaborating over the telephone or the computer. Over the last twenty years, rapidly dropping telecommunications tolls and increasing Internet bandwidth have made collaboration affordable.

It is now time to go beyond the technology or technology savvy companies to make collaborative communication in its simplest form, teleconferencing, available to the masses. With increasingly spread-out teams, poor or overloaded infrastructure, travel costs and need to make decisions quickly makes it imperative to have access to easy teleconferencing.

kTalk’s goal is to make teleconferencing affordable and easy to use to the masses. While toll rates keep dropping on their own, kTalk makes it easy to set up, participate in, and record a conference. The ease of use of kTalk addresses people in motion (no more dialing long complex numbers), people who forget (invite them in) and people who are at their computer (use that headset!). Try it!

When to use kTalk?

By Shridhar Shukla
MD, GS Lab

The other day a few of us from a project team were at dinner with a visiting customer who lives 10 time zones away. Clearly, a bit of merry-making was going on.

Since most of our customers are half way around the world, I was not too surprised to see an email citing a high priority issue. Well, there was no reason for me to look at my handheld, but then this is why we had signed up for a mobile email solution J! The easy way out would have been to forward the message to the project lead and continue sipping my wine! For some reason, I did not feel that was the right kind of customer service. So, this is what I did.

I sent an SMS to the kTalk service getting back another SMS response with details of a conference bridge set up just for this ad hoc meeting I wanted. I sent the SMS received as invitation to all colleagues who needed to be there with a multi-select option from my address book. Around here, we do a lot of texting; so it was not surprising that all the four I invited SMS’ed back saying they will join. Each one got on the bridge with a single click on the call-in number in the SMS, landing onto the bridge with the PIN visible right there in the SMS text.

We called out our road-warriors saving a bit on the roaming charges and got our strategy down pat. We dialed the customer out from the bridge, who was of course pleasantly surprised to get all of us on a call when all he expected was an email reply at the end of his day! In all but 15 minutes, I was back on the dinner table feeling even more relaxed.

No bridge number and no PIN to read and punch in. All billing in the Company name. A mix of call-in’s and call-out’s. And a recording to listen to in the morning (this is important given I had had some wine!). And most of all, a customer well-served!

Audio bridges are old technology. But it is important to put them in the hands of people when they need them the most …. Let’s kTalk Together sometime!